Management

A god relationship to the local community is important for any development to be successful.  This section of the website explains how Alumno manages their student residences.

Community
The Management Team will actively seek to engage with local Tenants and Residents Associations and community organisations. In addition to working closely with local people, the Management Team will hold annual meetings with local residents and groups to discuss and address any issues.

Noise and Anti-Social Behaviour
The continual staff presence by the Site Manager and Wardens will ensure that local residents always have a point of contact should there be any problems relating to noise or anti-social behaviour which means that any problems can be dealt with quickly.

Car Parking
Students will be discouraged from bringing cars to the site and instead will be encouraged to use more sustainable means of transport, such as cycling, walking and buses.

Staffing
It is proposed the site will be managed by a dedicated site manager from Monday to Friday during office hours and supported by maintenance and cleaning staff. Outside of office hours, on-site wardens and an out-of-hours call centre will be able to deal with any emergencies relating to anti-social behaviour and security. Wardens will be able to personally attend to matters outside of business hours on a 24/7 basis.

Move In/Out Process
This will a managed process that will take place over two weekends each academic year.  Local residents will be advised of this date in advance. Each student upon reserving their room and completing their tenancy agreement will be advised of a date and time for arrival to take up occupancy of their new room.  If students and parents choose to ignore these timings the management company will reserve the right to refuse access.

This ‘appointment’ type approach ensures the lowest possible level of sruption for the surrounding occupiers, as student/parents are not all converging on the locality at one time. 

ANUK
The development will be managed to the Universities UK Code of Practice for University Managed Student Accommodation standards. The Code sets out the main elements of good management practice. Its key features include:

  • Health and Safety
  • Maintenance and repairs
  • The relationships between managers and their student tenants

It also aims to assist students in understanding both the standards and procedures which apply to their accommodation, as well as their obligations as tenants.

East Sands Development Management